Frequently Asked Questions
What I need to get loan?
All you need is an item of value and a valid state identification or drivers license. Sorry, no credit cards, library cards or work IDs can be accepted.
I don't want get loan, can I sell item to you?
If you don't want to get your item back you just just sell it to us. It's just as fast of a process as our loans and there's nothing to worry about later.
My house was broken into and they cleaned me out! How do I know that TV isn't mine?
If you were burglarized, your first call isn't to the local pawn shops to find your stuff, it's to your local police department to file a stolen property report. The best way you can protect yourself if you're burglarized is to write down every serial number on all the electronics in your household with models numbers and descriptions and keep it in a safe place. Most items of value, whether they are electronics, musical instruments, firearms all have serial numbers to identify them. If an item is on a stolen property report and is inadvertently brought to a pawn shop, the police will be the first to know.
Why do you need all my personal information when I want a loan? And how do I know my information is safe?
We follow strict privacy laws, and we will never give out your personal information to anyone. We will do our best to make our customers happy and safe.
I had a loan here with you a year ago, but I forgot about it. Is it still there?
Unfortunately it is difficult to know without more information, such as a pawn ticket number. Once an item is taken out of pawn and sold, there is no way to know where it went. This is especially true with jewelry. We try our best to give our customers a chance to redeem their loans but if a certain amount of time goes by without hearing from you, we will have to sell your item to recoup our losses.
I lost the ticket you gave me! Can I still renew or redeem my stuff? Can my brother come and get ?
Because of our system in place for keeping track of merchandise, we must charge a $2.00 fee for the lookup of a item without a ticket number. We have many items on hand and without a number to go by we must look for things by hand. This fee is simply for the time it takes us to find your item. Just come to our location and let us see your identification, you will be on your way in no time. If you lose your ticket, only the person whose name the item is loaned on can redeem it. Whoever has the actual ticket can redeem the loan, if it signed by original pledger.
I'm ready to get my stuff, can I use my credit card to pay for it?
Because we give cash for your merchandise, we must get cash back. We
cannot accept credit cards, checks or money orders for redeeming a loan.
If you would like to pay the interest on your loan we can accept many
forms of payment. We accept most major credit cards (all but Amex) and
money orders.
